Privacy Policy

How ParkAlert collects, uses, and protects your personal information.

Last updated: 3 September 2026

1. Introduction

ParkAlert ("we", "us") operates the ParkAlert.co.uk website and mobile application (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Service. By using ParkAlert, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly, including your name, email address, vehicle registration, and airport parking or pick-up reminder details. We also collect subscription and payment-related information processed securely through Stripe. Technical data such as device type and approximate location may be collected automatically to improve the Service.

3. How We Use Your Information

We use your information to create and deliver parking and pick-up reminders, to manage your subscription and account, to respond to support enquiries, and to improve and maintain the Service. We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the basis of your consent, to perform a contract with you (delivering reminders and subscription services), and for our legitimate interests in operating and improving the Service, in accordance with the UK GDPR and Data Protection Act 2018.

5. Data Sharing

We share data only with trusted service providers who help us operate the Service, such as payment processing (Stripe) and email delivery. These providers are bound by confidentiality obligations and process data only on our behalf. We may disclose information where required by law.

6. Data Retention

We retain your personal information only for as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your account and associated data at any time from your Profile page or by contacting us.

7. Your Rights

Under UK data protection law you have the right to access, correct, delete, or restrict the processing of your personal data, and to data portability. To exercise these rights, contact us at support@parkalert.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted transmission and restricted access controls. However, no method of transmission over the internet is completely secure.

9. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can delete it.

10. International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, notifying you through the Service.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at support@parkalert.co.uk.